This is what our customers say......

Dear Friends:

Thank you for responding quickly and effectively to my request for help on October 10, arranging for your technician, Randall Buckmaster, to come the following morning. He was here on time, assessed my water pressure problem quickly, suggested a remedy, gave me an exact cost figure and did the necessary work on the afternoon of the same day. He was very professional about the entire process. Please express my appreciation to him.
I have dealt with Redlands Plumbing for about twenty-two years, ever since coming to my present home. I appreciated your continuing help.

Sincerely,

R. Stuart

Dear Boss man or Boss lady,

I’m writing to commend one of your employees, Marvin Pollack. I came in today with a broken handle from my 40 year old shower. Mr. Pollack recognized it immediately and got a replacement. We both agreed that it wouldn't’t fit, so Mr. Pollack took one of the parts I had brought in and customized it in the shop so it would fit and further, modified a screw to fit. I am grateful my shower is fixed. Mr. Pollack deserves commendation for extraordinary service and a very pleasant manner.

Sincerely,

C. Westbrook

Marvin,

Trabajo por plaser no por obligacion. Se ve lo que le gusta hacer y se disfrute con el trajabo que el hace.

To Whom It May Concern:
Thanks to all for your prompt and efficient service in installing our new unit!
Its working great and we are keeping cool!

J. Frederick

Henry Bush Plumbing Employees,

I just wanted to thank you from the bottom of my heart for making me feel like a part of your company. It means a lot!

Sandy

Hi,

I talked with your dispatcher this morning around 11:00 a.m. or so to schedule an appointment with Bryan. All of you are so helpful and patient with me. She was very nice to me and I told her she was as all the rest of have always been so nice to me.

Thank you,

M. Duggar

Gary,

Please convey my thank you to the gentlemen who replaced my furnace. They were very polite, efficient and made no mess. They even helped my neighbor with a large box. You guys have certainly go my business for future needs and believe me I’ll spread the word regarding your company. Thanks again to you and your staff.

Ginger T.

Dear Henry Bush Plumbing Company,

I would like to thank you for your excellent service. Your service technician was awesome! Not only did he do a great job, but he found a reasonable priced A/C unit without price gouging me. It is refreshing to find an honest person.

Thank you,

Devorah K.

To Wes,

This letter is to inform your company of the work order completed today by your technician. My husband and I were very impressed with the total work performance by your technician from the initial bid to wrap up payment. The Henry Bush Plumbing, Heating and Air Conditioning Co. is well represented with this mans ability to explain current condition, present the right make and model, install new unit, clean up and complete details of new operation. Most importantly, your technician demonstrated patience, encouragement and integrity while working out our home.

Sincerely,

M. Gifford

Thank you so much for the speedy response. Your prompt and courteous service is appreciated!
Please thank Bryan, not only do we appreciate his courteous manner but the sensitivity shown to our personal medical situation whenever your services are needed.

Mrs. Hase

Gary and Rich,

Just wanted to thank all of you for the wonderful job you did when you installed the new Carrier 14 S.E.E.R system in my home. Oh, God it feels great! Everything was installed in such a timely manner. Thank you so much for everything.

Don G.

Henry Bush Plumbing,

I had to write and thank you for your outstanding, professional staff.
On Friday one of your plumbers, responded to my call for service.
He was the greatest, efficient and professional.

Thank you,

Susan K.

Mr. Marvin Pollack,

Thanks for going above and beyond to help me get a part for my tub that everyone said was impossible. You took the time to call me and go a little further then you had to. It was very much appreciated.

D. Downtown

Marvin,

How many people does it take to assemble a gas valve, use a computer, answer the phone, pass on info to the guys on the job and take care of walk-in customers, just one?
Marvin Pollack. Thanks to you the heater has never worked this good.

Thank you from the Henderson Family.

Mr. Tyler Miner,

I feel obligated to compliment you on your choice of your service personnel. Mike, who recently solved a problem at my home that had bothered me for years. He worked through several possibilities before finding a solution. I now refer to him as Mike, the teflon king. I feel there is no plumbing job too difficult for this man and look forward to seeing him again.

Sincerely,

D. Talbott

Dear Henry Bush Plumbing,

Thank you for the extra service today by Les Gibboney, service technician. He courteously, and with good humor, went from being a plumber to hauling away three room air conditioners. Two of these were pre-1980’s dinosaurs, very bulky and heavy.
You have consistently provided excellent plumbing, heating, and air conditioning service since I first purchased this home in 1983. Through ongoing repairs, renovations and up-grades, you have guided me the right way through the starter home process.

Sincerely,

S. Stock

Gentlemen,

Recently we experience a broken water line under the concrete slab of our house. We called your company to come out and find the leak and give an estimate for the necessary repair. Randy K. was the technician dispatched to our house. It didn’t take long to realize the right man was sent to take care of our untimely predicament. Randy gave an estimate to repair the broken line, as well as re-plumb the entire cold side of the house. He also recommended we install a water pressure regulator as the water pressure was more than 100 psi. After we considered our options and Randy’s suggestions, we opted to have the house re-plumbed.
Randy is an exceptional individual. Not only is he a fine young man, his work ethic is something seldom seen today. The quality and workmanship of the completed job is outstanding. You should be extremely proud to have Randy representing Henry Bush Plumbing.

Thank you for a job well done,

M. Flak

Regarding: Your Service Technician

To whom it may concern:

Simply a note to let you know that on New Years Eve, service technician replaced my water heater, repaired my master shower and downstairs bathroom faucet components in a timely and professional manner. He not only arrived and maintained a smile he answered all of my 101 questions in depth and did not leave my residence until he was with out a doubt confident that all his work was completed and working well. I am a continued patron of your company due to your quality technicians who see to every detail and initiate repairs correctly the first time.

With kind regards,

Y. Rubalcaba

To Whom It May Concern:

I have a slight plumbing problem. It is a noise problem. I called Henry Bush Plumbing and scheduled a plumber to come out today. Mr. Krigbaum came out today, unfortunately the noise had stopped. Mr. Krigbaum informed me that we have to replace a part. If the noise returns, I will call and set up an appointment to have the part replaced by Mr. Krigbaum. He was professional and friendly along with his knowledge about plumbing. I plan to keep Henry Bush Plumbing in my address book for future plumbing problems.

Thank you,

Mr. Stevens

Dear Mr. Miner

After promptly returning our telephone call, we met with your HVAC Manager, Gary Mast, to discuss the installation of a complete central heating and air conditioning system. The following day, he returned with a thorough, professional presentation of the options available to us and what we could expect during the installation process. Gary provided his expert opinion of what he believed would be our best option, never once trying to “hard sell” us anything. We felt completely at ease with Gary’s honest, sincere demeanor. During his presentation, he provided us with background information on your company, which proved to us that he stands behind the company he works for and the quality of work the employees produce. We already knew that Henry Bush Plumbing has an outstanding reputation but this further solidified our suspicions. Once we had selected the unit which best met our needs, Gary provided us with not only his cell phone number but his home number as well so we could reach him with any questions or problems we may have. This jester was just another indication that we had chosen the right company for the job.

When the installation date was set, Gary informed us that Bobby Neal and his “crew” could be completing the job. On his way home from work, one street over from us, Steve noticed a Redlands Plumbing, Heating and Air Conditioning truck. He stopped by and was immediately greeted by a handshake from Mr. Neal. At this point, Bobby has no knowledge that we purchased a system from your company. Bobby then proceeded to introduce him to Ruben and Gilbert. Being in construction himself, Steve was extremely impressed with what he saw at this job site, the outstanding care and pride Mr. Neal takes in his tools and vehicle, and his friendly, sincere manner. When the job began, Bobby gave us his cell phone number in case we had any questions. When we returned home at the end of the day, we were overwhelmed with how clean Bobby, Ruben and Gilbert left our home. It was as though no one had been there. Obviously, these gentlemen take great pride in the quality of their work. From the beginning of the job to final inspection, it is clear to see why Redlands Plumbing, Heating and Air Conditioning has the exceptional reputation it does.

In this day in age, it is a pleasure to see that your organization truly believes and practices the motto “the customer comes first”. It is without hesitation that we will recommend your company to all our friends and neighbors.

Sincerely,

S. Schoeny

To Whom It May Concern:

I wish to thank Alan for their excellent plumbing work they have done for me. They not only took interest in their line of work but caring for their customers in time of need.

Thank you.

R. Reinhardt

To Whom It May Concern:

I wanted to take the time to thank you for the A+ service we received from your technician, Alan Jandt. He scores a perfect 100 % in customer service. Everything a technician should be Alan did as a professional. He took the time to listen, ask, and explain in detail his findings and the options of repair.

Communication is in the utmost importance when giving customer service. Alan gave experienced, knowledge and conversation to reassure the diagnosis, while administrating a personable touch in conversation and workmanship.

Alan Jandt deserves the acknowledgement of his efforts and performance on the behalf of, Henry Bush Plumbing, Heating & Air Conditioning Company.

Sincerely,

M. Johnson

Dear Mr. Pollack:

Recently the occasion arose wherein it was deemed appropriate to purchase a new sink pop-up assembly and plumber’s putty. Your sales clerk recommended that Teflon tape be purchased in addition to the items mentioned.

Thank you for a prompt, no hassle refund of the unused item. The quality and policy of Henry Bush Plumbing customer service is excellent.

Mr. Pollack, thank you for both your honesty and integrity to supply as to your needs, and that of your employees.

Sincerely,

P. Ramirez

Marvin,

Well, you not giving up did the trick; the heater is working like new. It’s hard to realize that the bend, at the gas valve of the thermo coupler could cause everything to shut down like it did. By you not give up show just how good you are at your job.

Thank you,

Chuck & Janice

As one satisfied customer I am content to say you have a life long family of customers.
Going out of your way there is nothing else to say –but thank you.

B. Goodwin